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The Mobile ESS content pack bolsters service desk efficiency by reducing service ticket costs, finding quicker resolutions and ultimately increasing end user satisfaction. It adds the option of mobility for users and allows them to be able to access IT services anywhere, anytime.


The Mobile ESS content pack enables you to search the knowledge base, submit, view, update, close and resubmit your tickets. It also allows you to view, approve and deny approvals in your pending list, and you may do all of these from your mobile device via browser.

 

Some of the great mobility features in the new Mobile ESS content pack includes:

·         Knowledge Base

o    Search knowledge base

o    View knowledge article

o    Rate and comment knowledge article

·         Approval Inbox

     o    View Approval

     o    Approve Approval

o    Deny Approval 

·         Service Ticketing (Support Request)

o    Submit ticket

o    View status and details of submitted ticket

o    Update ticket

o    Close ticket

o    Resubmit closed ticket

   


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