26

The Service Manager GetIT application enables you to search knowledge base, submit and view your submitted tickets from your mobile device by using HP Anywhere. You can also ask your friends for help through HP Anywhere activity when you cannot find any solutions in the knowledge base. It bolsters service desk efficiency by reducing service ticket costs, finding quicker resolutions and ultimately increasing end user satisfaction. It adds an option of mobility for users and allows them to be able to access IT services anywhere, anytime.

Some of the great mobility features in the new GetIT include:

  • Knowledge Base Search 
    • Search knowledge base 
    • View knowledge article 
    • Rate and comment knowledge article 
  • Collaboration 
    • Invite person(s) from specified groups to join an activity 
  • Service Ticketing (Support Request) 
    • Submit ticket 
    • View status and details of submitted ticket 
    • Close ticket 
    • Resubmit closed ticket
Syndicate content